Returns

Madina bikini wants you to be in love with your purchase! But if for any reason there is an issue with it, we have return options available to make sure you enjoy your shopping experience with us. In the case of faulty or incorrect items, we will gladly accept returns and refund the method of payment used.
We custom make every bikini, and make your bikini to your measurements therefore have a very strict NO REFUND due to change of mind. This includes if you decide not to compete.

The Details

Returns and alterations are processed within five business days of receiving your items. If you prefer an exchange, you will need to give us all information about a new order. All refunds and exchanges will be dealt with via email outside the website.
Returns must be sent back within 14 days of the customer receiving the order. If a return is sent outside of this time frame it will not be accepted.
All alterations will be performed within 5 business days.
Please Take Care!
Returns must be received in original condition as defined below:
- Unworn
- Unwashed
- Undamaged
Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/tan on the garment. For hygiene reasons please keep underwear on when first trying on your order. In the rare event that a return is rejected, the decision is final and not negotiable.
For returns or alterations to your orders contact us.

Recommendations

It is recommended that you:
- Use a traceable delivery method for all returns and;
- Insure your delivery for safe return to Madina bikini so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.

Product Display

Although we have made every effort to display products as accurately as possible the colours of our garments may vary with each computer/phone/tablet monitor. We cannot guarantee that your monitors display of any colour will be completely accurate.

Exchanges

Due to the popularity of our range, we have an extremely fast turnover of stock so we cannot guarantee that the exact same fabric and colour will be available to replace your order. Therefore, if an exchange is desired, we will automatically issue store credit upon processing your return which can then be used to order a different colour or size of your original order if available.

Shoes

Competition Heels may be returned for store credit only. Alternatively we can exchange for a different size, please contact us via email.
* Returned items must appear UNWORN (new) and in ALL of the original packaging. If this is violated in any way, your shoes will be shipped back to you.
* Original shipping fees are non-refundable and not included in store credit
International returns

For international returns, your items must be sent back within 14 days of receiving the item. Because of longer shipping times internationally, we do not include shipping time in this 14 day period, so you will have ample time to return your item. (I.e. you have 14 days from when you receive the product to when you send it back).
All refunds and exchanges will be dealt with via email outside the website.
Please note that international returns that are not received in their original condition as per the first section of this returns policy will be held by us until either return postage is paid or another agreement is reached.
If you are unsure if your items can be returned, or for any other inquiries, please email us at madinabikini@gmail.com
For refunds on faulty items or incorrectly sent products, we refund you using the method you used to pay.